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Exchange & Returns Terms

Exchange happens and under what circumstances?
Personalized designs* you get from our company (name written models) are except from exchange. If the exchange reason is an error in the product, shipping fee belong to us. But if there will be a different reason for your exchange, shipping fee will be yours.

Return or exchange items must be shipped to following adress

Add: Atikalipaşa Medresesi. Sok. No:18
Çemberlitaş / Fatih 
İstanbul/ Turkey

Tel: +90 212 527 36 45

In order to make an exchange your purchasing should include the following requirements;

- You must send the bill to us with the product within a week from delivery date.
- You should not give any damage to the product
- Products must send it along with all accessories
- To exchange you will need to provide information by calling the phone number  +90 212 527 36 45.

*If there is an manufacturing defect in personalized design it will be compensated, but returns or exchanges does not accept for personalized designs.

There is no right of return for some valuable items, such as products that traded in the stock market ( gold, diamınd, sapphire etc)

When is the last day for return?
In general, Returns delivery date seven (7) day period without damaging the products, and also you should specified in the results your return reason.

What are the conditions for return?
Below, you can find the items should be send with the return item. It is not allowed to return without those conditions.

-Product of the bill,
- To return you will need to provide information by calling the phone number +90 212 527 36 45.
-7 days in the box checked to products, packaging, it must be delivered with standard accessories as complete and undamaged, if any. examine the return product after has been determined that the product undamaged, unused than return product fully accepted.

After the acceptance of your refund seven (7) days in the cost of products, while orders given credit card, credit card, wire transfer / EFT if provided, shall be returned to the bank account. Returns reflection  to your  credit card account in 4 weeks.

How will I return?
Before sending your request to return the product to us you must inform us by calling +90 212 527 36 45. Confirmation information will be notified by phone or mail. The cost of shipments with shipping companies belong to the sender. Against paid submissions will not be accepted. In case of return of the products delivered meet the requirements from our technical service refund the amount of products will be processed on the day of the product's reach to us.
Prepared by  T-Soft E-Commerce.